Zebra Bingo Privacy Policy
At Zebra Bingo, protecting your personal data is fundamental to the trust we build with our players. This Privacy Policy explains how Zebra Bingo collects, uses, stores and shares the information you provide when you register, deposit, play and interact with our platform. It applies to all customers accessing our services from the United Kingdom and is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a licensed gambling operator, Zebra Bingo also processes data to comply with the requirements of the UK Gambling Commission. By using the Zebra Bingo website and services, you acknowledge the practices described here. Please note that this document is a template and must be reviewed by qualified legal counsel before publication to ensure full compliance with applicable UK data-protection and gambling legislation.
Data Controller and Data Protection Officer
Zebra Bingo is the data controller responsible for your personal data, meaning we determine how and why your information is processed. We take this responsibility seriously and have appointed a Data Protection Officer (DPO) to oversee compliance with the UK GDPR and to act as your primary point of contact for any privacy-related matters. If you have questions about this policy, wish to exercise your data-subject rights, or have concerns about how Zebra Bingo handles your personal information, you may contact our DPO directly. Written enquiries can be sent to the registered company address or by email to our dedicated privacy mailbox (for example, [email protected]). Our DPO will respond to legitimate requests within the statutory timeframes. We encourage you to use these channels for any data-protection issue so that we can resolve matters promptly, transparently and in accordance with the law.
Personal Data We Collect
To deliver a safe and regulated gaming experience, Zebra Bingo collects several categories of personal data. Identity data includes your full name, date of birth, gender and identification documents. Contact data covers your address, email and telephone number. Financial and payment data includes card details, bank information, deposits, withdrawals and transaction history. Gameplay and transaction data records the games you play, stakes, wins, session length and account activity. Device, IP and geolocation data identifies the equipment and location you use to access Zebra Bingo, helping us confirm you are playing lawfully within Great Britain. We also collect marketing preferences so we can respect your communication choices. We gather this information when you register, verify your account, make payments, contact support or simply browse the Zebra Bingo platform.
Why We Process Your Data and Legal Bases
Zebra Bingo only processes your personal data where a lawful basis under the UK GDPR applies. We rely on performance of a contract to operate your account, process bets and handle withdrawals. We rely on legal obligation to meet age verification, responsible gambling, anti-money-laundering and licensing duties. We rely on legitimate interests to prevent fraud, ensure platform security, and improve our services, balanced against your rights. We rely on your consent for optional marketing communications and certain cookies, which you may withdraw at any time. Each processing activity is tied to a specific purpose, and we do not use your data in ways incompatible with those purposes. Where we rely on legitimate interests, we conduct balancing assessments to safeguard your privacy and the integrity of the Zebra Bingo brand.
KYC, AML and Identity Verification
As a regulated operator, Zebra Bingo is legally required to perform Know Your Customer (KYC) and Anti-Money-Laundering (AML) checks. This means we verify your identity, confirm that you are at least 18 years of age, assess your source of funds where appropriate, and confirm your location and geolocation to ensure you are permitted to gamble. To do this, we may request identification documents, proof of address, and details about the origin of the money you deposit. This data is processed to satisfy our obligations under UK anti-money-laundering regulations and the conditions of our gambling licence. We may use third-party verification vendors to support these checks. Failure to complete verification may result in restrictions on your account, including suspended withdrawals. These measures protect players, prevent criminal activity, and uphold the regulatory standards expected of the Zebra Bingo platform.
Cookies and Tracking Technologies
Zebra Bingo uses cookies and similar tracking technologies to ensure our website functions correctly, to remember your preferences, to analyse traffic and to deliver relevant marketing. Strictly necessary cookies are essential to security and the operation of your account and do not require consent. Analytics, functionality and advertising cookies are deployed only where you have given consent through our cookie banner. You can manage or withdraw your cookie preferences at any time using the settings provided on our site or within your browser. For a full description of the cookies we use, their purposes and retention periods, please refer to our separate Cookie Policy, which is linked from the Zebra Bingo homepage. Disabling certain cookies may affect the performance and personalisation of your experience, but you will always retain control over non-essential tracking technologies.
Data Storage, Security and Access Controls
Zebra Bingo applies robust technical and organisational measures to protect your personal data. All sensitive information, including payment and identity details, is encrypted in transit and at rest using industry-standard protocols. We restrict access to personal data on a strict need-to-know basis, with role-based access controls and authentication safeguards for staff. Our systems are monitored for unauthorised access, and we conduct regular security testing to identify and address vulnerabilities. Data is stored on secure servers operated under contractual and regulatory safeguards. While no system can guarantee absolute security, Zebra Bingo continually reviews its defences to mitigate risks of loss, misuse or breach. In the unlikely event of a personal data breach that poses a risk to your rights, we will notify the relevant supervisory authority and affected individuals as required by the UK GDPR.
Data Sharing with Third Parties
Zebra Bingo shares personal data only where necessary and with appropriate safeguards in place. We disclose information to payment providers to process deposits and withdrawals securely. We engage KYC and verification vendors to confirm identity, age and source of funds. We provide data to regulators and authorities, including the UK Gambling Commission, law enforcement and tax bodies, where legally required. We work with game providers to deliver bingo and casino content, and with affiliates and marketing partners where you have consented. All third parties acting on our behalf are bound by contractual obligations to protect your data and process it only for specified purposes. We do not sell your personal data. Any sharing is conducted in compliance with the UK GDPR and the conditions attached to the Zebra Bingo gambling licence.
International Data Transfers and Safeguards
Some of our service providers may be located outside the United Kingdom. Where Zebra Bingo transfers your personal data internationally, we ensure that an adequate level of protection is maintained in line with the UK GDPR. Transfers are made only to countries the UK Government recognises as providing adequate protection, or under approved safeguards such as the International Data Transfer Agreement (IDTA) or UK Addendum to the European Commission’s Standard Contractual Clauses. We assess the risks associated with each transfer and apply additional measures where necessary to protect your information. You may contact our DPO to obtain further details about the specific safeguards applied to any transfer of your data. Our commitment is to ensure that your privacy rights remain protected to the same high standard regardless of where your data is processed on behalf of Zebra Bingo.
Data Retention Periods
Zebra Bingo retains personal data only for as long as necessary to fulfil the purposes for which it was collected. Account, identity and financial records linked to anti-money-laundering and gambling regulation are typically retained for a legally mandated period, generally at least five years after the end of your relationship with us, in line with AML requirements. Marketing-related data is retained until you withdraw consent or object. Where data is no longer required for any lawful purpose, we securely delete or anonymise it. Retention periods are reviewed regularly to ensure we do not keep information for longer than is justified. Because some retention obligations are imposed by law and our gambling licence, we may be unable to erase certain records on request until the mandated period has expired. This balances your privacy with our regulatory duties at Zebra Bingo.
Your Rights and How to Exercise Them
Under the UK GDPR, you have important rights regarding your personal data. These include the right of access, the right to rectification of inaccurate data, the right to erasure (subject to legal retention duties), the right to restrict or object to processing, the right to data portability, and the right to withdraw consent at any time. To exercise these rights or submit a Data Subject Access Request (DSAR), contact our DPO using the channels above. We will verify your identity and respond within one month, free of charge in most cases. For marketing, you can opt out instantly via the unsubscribe link in any email, your account settings, or by contacting support. If you are dissatisfied, you may complain to the Information Commissioner’s Office (ICO), the UK’s supervisory authority.