Zebra Bingo Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions (‘Terms’) form a legally binding agreement between you (‘the player’, ‘you’) and Zebra Bingo (‘the operator’, ‘we’, ‘us’). By registering an account, accessing the Zebra Bingo platform, or placing any wager, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree with any part of this agreement, you must refrain from using the Zebra Bingo website and services. Zebra Bingo operates under a licence issued by the UK Gambling Commission (UKGC) and is bound by its conditions and codes of practice. These Terms should be read alongside our Privacy Policy, Bonus Policy, and Responsible Gambling page, all of which are incorporated by reference. Your continued use of the brand constitutes ongoing acceptance of these Terms and any subsequent amendments published on the site.

2. Eligibility and Jurisdictional Restrictions

To open an account and gamble at Zebra Bingo, you must be at least 18 years of age, which is the minimum legal gambling age in the United Kingdom. We may request proof of age at any time, and underage gambling is strictly prohibited. You must be physically located in a jurisdiction where online gambling is lawful and where Zebra Bingo is permitted to offer its services. Residents of restricted or prohibited territories, including the United States, France, Spain, the Netherlands, Australia, and any country subject to international sanctions, may not register. It is your responsibility to ensure that participation is legal in your location.

1. One account per player, household, IP address, and device is permitted.
2. Duplicate accounts may be closed and associated winnings forfeited.
3. You must not act on behalf of any third party.

3. Account Registration and Security

When registering with Zebra Bingo, you must provide accurate, current, and complete information, including your full name, date of birth, residential address, and a valid email. You warrant that all details supplied are truthful and agree to update them promptly should they change. Providing false information may result in account suspension and forfeiture of funds. You are solely responsible for safeguarding your login credentials and must not share your password or allow any third party to access your account. Any activity conducted through your account is deemed to be performed by you. You must notify us immediately of any suspected unauthorised access, breach of security, or misuse of your account. Zebra Bingo will not be liable for losses arising from your failure to maintain adequate account security. We reserve the right to verify your identity at any stage of your relationship with the brand.

4. Identity Verification (KYC) and Anti-Money Laundering (AML)

In accordance with UKGC requirements and anti-money laundering legislation, Zebra Bingo operates robust Know Your Customer (KYC) and AML procedures. We may request documentation to verify your identity, age, residential address, source of funds, source of wealth, and geographic location. Such verification may be triggered at registration, prior to any withdrawal, before or after large transactions, or at any time we deem appropriate. Acceptable documents include a government-issued photo ID, a recent utility bill, bank statements, and payment-method evidence. Withdrawals may be withheld, and your account temporarily restricted, until verification is satisfactorily completed. Should you fail to provide requested documents within a reasonable period, we may suspend or close your account. Zebra Bingo is obliged to report suspicious activity to the relevant authorities and may freeze funds where legally required. These measures protect both the player and the integrity of the platform.

5. Deposits, Withdrawals and Payments

All deposits and withdrawals at Zebra Bingo must be conducted using payment methods registered in your own name. We support a range of methods including debit cards, e-wallets, and bank transfers, with transactions processed in pounds sterling (GBP). Minimum and maximum deposit and withdrawal limits apply and are displayed in the cashier. Withdrawal processing times vary by method, typically completing within one to five business days following successful verification. We do not accept credit card payments for gambling, in line with UKGC rules. Reasonable transaction limits may be imposed.

5.1 Processing and Withholding

Zebra Bingo reserves the right to delay or withhold any withdrawal pending the completion of identity and source-of-funds verification. We may apply pending periods to allow review of unusual activity. Funds deposited must reflect genuine gambling activity; we may require evidence of play before processing certain withdrawals. Any fees levied by third-party payment providers are your responsibility. Currency conversion charges may apply where your banking currency differs from GBP. We will not process payments that breach AML obligations or sanctions.

6. Bonus and Promotional Terms

All bonuses and promotions offered by Zebra Bingo are subject to specific terms displayed alongside each offer, in addition to these general Terms. Unless stated otherwise, wagering requirements must be met before bonus-derived winnings can be withdrawn. A maximum bet limit typically applies while wagering an active bonus, and exceeding it may void the bonus. Different games contribute at varying rates under our game weighting rules; some games may be excluded entirely. Bonuses carry expiry periods, and unused bonus funds are removed upon expiry. Maximum cashout limits may apply to winnings derived from no-deposit or free-spin offers. Zebra Bingo reserves the right to void bonuses, winnings, and related transactions where we identify abuse, fraud, irregular play patterns, or bonus exploitation. We may also restrict promotional eligibility at our sole discretion. Please review each offer carefully before opting in.

7. Fair Play and Prohibited Conduct

Zebra Bingo is committed to maintaining a fair and secure gaming environment for all players. You agree not to engage in any activity that compromises the integrity of the platform. Prohibited conduct includes, but is not limited to, collusion between players, fraud, money laundering, the use of automated software, bots, or artificial intelligence to gain an unfair advantage, exploiting software errors, and operating multiple accounts. Chargeback abuse, including the wrongful reversal of legitimate deposits, is treated as fraud. Any breach of these provisions may result in immediate account closure, forfeiture of balances, and reporting to the relevant authorities or industry databases. We continually monitor activity using detection systems to safeguard the brand and its players. Decisions regarding suspected breaches are made at our reasonable discretion based on available evidence, and we reserve the right to recover any losses caused by such conduct.

8. Account Suspension, Closure and Dormant Accounts

Zebra Bingo may suspend or close your account where we reasonably believe you have breached these Terms, engaged in prohibited conduct, or where required by law or regulation. You may close your account at any time by contacting customer support. Upon closure, any verified withdrawable balance will be returned, subject to AML checks.

8.1 Dormant and Inactive Accounts

An account is considered dormant if it has had no login or gambling activity for a continuous period of twelve months. Following the dormancy period, Zebra Bingo may apply an administrative fee in accordance with UKGC guidance, provided a remaining balance exists. We will make reasonable efforts to notify you in advance via your registered contact details and to return any balance owed. Reactivation is possible by logging in and completing any required verification. We will never charge fees that exceed your available account balance, and dormant funds remain your property until lawfully reconciled.

9. Intellectual Property and Licensed Content

All content on the Zebra Bingo website, including logos, trademarks, graphics, text, software, and game interfaces, is the property of Zebra Bingo or its licensors and is protected by intellectual property laws. Games and content are supplied by licensed third-party game providers, and all related rights remain with those providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, lawful entertainment only. You must not copy, reproduce, distribute, reverse-engineer, or exploit any part of the platform without our prior written consent. Unauthorised use of our brand assets or any infringement of these rights may result in account termination and legal action. Game outcomes are determined by certified random number generators, and you acknowledge that all intellectual property associated with such games belongs to the respective rights holders.

10. Limitation of Liability and Disclaimers

The Zebra Bingo platform is provided on an ‘as is’ and ‘as available’ basis. To the fullest extent permitted by law, we exclude all warranties, express or implied, regarding the availability, reliability, or uninterrupted operation of our services. Zebra Bingo shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including losses caused by technical failures, connection issues, or unauthorised access beyond our reasonable control. In the event of a malfunction, all affected wagers and payouts may be voided. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by our negligence, or any liability that cannot lawfully be excluded. Our total aggregate liability to you shall not exceed the value of funds held in your account at the relevant time. You participate in all gambling activity at your own risk and discretion.

11. Complaints and Dispute Resolution

If you have a complaint, please contact Zebra Bingo customer support in the first instance, providing all relevant details. We aim to acknowledge complaints promptly and resolve them within eight weeks. Should we be unable to reach a satisfactory resolution, you may escalate your complaint to our approved independent Alternative Dispute Resolution (ADR) provider, whose details are available on request. You retain the right to refer matters to the UK Gambling Commission (UKGC) where appropriate. We handle all complaints fairly, transparently, and in line with our regulatory obligations. Maintaining clear records of correspondence will assist in the timely resolution of your case. The ADR provider’s decision is independent and intended to offer a free, impartial review. We are committed to engaging constructively throughout the process and to implementing any agreed outcomes promptly and in good faith.

12. Governing Law, Responsible Gambling and Amendments

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Zebra Bingo is committed to responsible gambling and provides tools including deposit limits, time-outs, self-exclusion, and reality checks. Please visit our Responsible Gaming page for further support and information on organisations such as GamCare and BeGambleAware.

12.1 Amendments and Last Updated

Zebra Bingo reserves the right to amend these Terms at any time to reflect legal, regulatory, or operational changes. Material amendments will be communicated via the website or your registered email, and continued use of the platform constitutes acceptance of the revised Terms. We encourage you to review this page periodically. Where changes significantly affect your rights, you may close your account before they take effect.